Frequently Asked Questions (FAQ)

To fully verify your account we need two types of documents. First, Proof of Identity - you can submit a scanned copy of your national ID card, passport, or driving license. Secondly, Proof of Address - utility bills, bank statements, or government letters not older than 3 months are acceptable. All documents must be clear and readable. The verification process typically takes 24-48 hours. This is crucial for your security and to meet legal requirements.

If you forget your password, don't worry. Click the "Forgot Password?" link on the login page. Enter your registered email address or mobile number. We'll send you a password reset link or a 6-digit OTP code. Click the link or enter the code and set a new password. For security purposes This link will be valid for 15 minutes and can only be used once. If you don't receive the link, check your spam/junk folder or contact our support team.

No, according to our Terms & Conditions According to our Terms & Conditions, only one account per person is allowed. Creating multiple accounts is prohibited and considered bonus abuse. If we identify multiple accounts belonging to the same person, all accounts may be suspended or closed and all winnings will be forfeited. This is done to maintain the integrity of our platform and ensure a fair environment for all players. If you've accidentally created multiple accounts, let us know immediately.

Here are some common reasons accounts get locked: 1. Multiple incorrect password attempts (security measure), 2. Suspicious activity detected, 3. Incomplete verification process, 4. Terms and conditions violation. If your account is locked, first check your email—we usually send an email explaining why. If it's locked due to wrong password attempts, it will automatically unlock after 30 minutes. For other reasons, contact our support team and provide the necessary documents. We'll resolve the issue as quickly as possible.

Deposit processing time depends on the payment method. Mobile Pay, Nagad, Rocket Deposits via mobile banking are usually instant—credited to your account within 1-5 minutes. Bank transfers can take 2-6 hours, sometimes up to 24 hours depending on banking hours. Credit/debit card payments usually process in 5-15 minutes. Cryptocurrency transactions take 15-60 minutes depending on network confirmations. If your deposit takes longer than expected, contact our support team with your transaction ID.

To withdraw, your account must be fully verified. You need to submit proof of identity and address. Minimum Withdrawal limit is BDT 500 and Maximum Depends on your VIP status. If you've played with a bonus, you'll need to meet the wagering requirement. Withdrawal processing times: mobile banking 6-24 hours, bank transfer 2-5 business days, crypto 12-48 hours. VIP members get faster processing. Your first withdrawal may require additional verification which can take 24-72 hours.

bdrome doesn't charge any deposit fees—whatever you send will be credited in full to your gaming account. For withdrawals, First three withdrawals per month completely free. Then a 2% processing fee (maximum BDT 500) may apply to each withdrawal. However, VIP members get more free withdrawals and lower fees. Keep in mind that your payment provider (Mobile Pay, Nagad, etc.) may deduct their own charges, which we cannot control. Cryptocurrency withdrawals only incur network fees. There are no hidden charges - all fees are shown transparently.

Common reasons for withdrawal rejection: 1. Incomplete account verification—submit your KYC documents. 2. Bonus wagering requirements not met - check bonus terms. 3. Incorrect or incomplete payment details - verify your bank/mobile account information. 4. Multiple simultaneous withdrawal requests—wait for the previous request to process. 5. Terms violation - read our Terms. The specific reason for rejection is sent to your email. If you don't understand the reason or need help resolving the issue, our support team will guide you.

Wagering requirements are conditions that must be met before bonus money becomes withdrawable. For example, if you receive a BDT 1,000 bonus and 30x Wagering requirement, you'll need to wager a total of BDT 30,000. Not all game bets count equally—slots usually count 100%, table games 10-50%, live casino 10-20%. You can check your current wagering progress in the "My Bonuses" section. Typically you have 30 days to complete the wagering. After expiry, the bonus and associated winnings are canceled. Some bonuses may have even shorter time limits, so always read the terms.

Free spins are free rounds on slot games that you receive as part of promotions or bonuses. When you get free spins, they "My Bonuses" section. Open the specific slot game where the free spins apply—the free spins will activate automatically when the game loads. Each spin is typically worth BDT 10-50. Whatever you win from free spins gets added to your bonus balance and may be subject to wagering requirements (usually 20x-35x). Free spins typically have an expiry—usually 7 days. Unused spins are lost once they expire. Some free spins may be "no wagering," meaning winnings are directly withdrawable.

Cashback bonus is a chance to get back a percentage of your losses. At bdrome we offer Weekly Cashback We offer cashback where you get 5-15% of your total weekly losses back. The cashback percentage depends on your VIP level. Every Monday, last week's cashback is automatically credited to your account. Cashback usually comes as bonus balance and has low wagering requirements (typically 1x-5x). Some special cashback offers may come as direct cash with no wagering. To receive cashback, you must be an active player and wager at least BDT 1,000 per week.

Yes, all bdrome games are completely fair and provable. We only work with Licensed Game Providers providers who are regulated by international gaming authorities. All games use RNG (Random Number Generator) which is regularly tested and certified by independent agencies. We display RTP (Return to Player) information transparently for each game. Live Casino games use real dealers and physical cards/roulette wheels you can see on live camera. Some games have a "Provably Fair" system where you can verify each round's outcome yourself. We never manipulate game outcomes—it would violate our license and reputation.

Yes, most bdrome slots and table games in free demo mode You can play in demo mode without logging in and without risking any money—you'll use virtual credits. It's perfect for new players who want to learn the rules and understand the features. The game mechanics and payouts work exactly the same as real money mode—you just can't win actual cash. Some games like live casino and jackpot slots are only available in real money mode. Whenever you're ready, just click the "Real Money" button to start playing for real. Demo mode doesn't qualify for any bonuses or promotions.

There are two types of jackpots at bdrome: Progressive Jackpot which grows with every bet and Fixed jackpot with a fixed prize. To win a progressive jackpot you usually need to trigger a special symbol combination or bonus round in specific slot games. Some jackpots drop randomly, meaning you can win on any spin at any bet size. However, higher bets typically increase your chances of winning the jackpot. Our "Mega Moolah" type slots have jackpots worth millions of taka. When you win a jackpot, the full amount is instantly credited to your account—no wagering required and the entire amount is withdrawable.